Shipping policy

Shipping Policy

At BOXED by April, we aim to pack and dispatch your order as quickly as possible. Orders are typically packed within 1 to 2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated. We currently ship within New Zealand only. All orders are sent using tracked courier services.

Delivery Timeframes

Once your order has been dispatched, you'll receive a confirmation email with your tracking information. Delivery times vary depending on your location. Please allow extra time for rural deliveries and during busy periods.

Incorrect Shipping Address

Please ensure your shipping address is correct before completing your order. If an incorrect address is provided, additional shipping charges may apply if the parcel needs to be redirected or resent.

Lost or Damaged Parcels

If your order arrives damaged, or you believe it has been lost in transit, please contact us as soon as possible at hello@boxedbyapril.com. We'll work with the courier to investigate and do everything we can to help resolve the issue.

Questions?

If you have any questions about shipping or your order, please get in touch at hello@boxedbyapril.com. We're always happy to help.


Last updated: July 2026